DadMoments · Customer care
Frequently Asked Questions
A few details to help you choose a gift for his unforgettable moment.
What can I personalize?
Add the baby's name, birth date and birth time. The engraving includes THE MOMENT / YOU BECAME DAD, the baby's name, the date in MM • DD • YYYY format and the time in 12-hour AM/PM format. Review and confirm every detail before checkout.
Conceptual preview — final engraving layout may vary.
What is the difference between the gift boxes?
Both options include the personalized watch. The Two Tone Box is unlit; the Luxury LED Box has an illuminated presentation. Choose your preferred box on the watch page.
Is the digital keepsake free?
Yes. You can create and download a personalized digital keepsake. Photos added to the keepsake stay in your browser and are not uploaded to DadMoments.
Where do you ship?
We currently offer free Standard shipping within the United States. Production and transit are separate; an exact arrival date is not guaranteed.
Can I change or cancel an order?
You have a 6-hour correction and cancellation window after placing your order. Email support@dadmoments.shop promptly with your order number and the requested change. Once production begins, changes or cancellation cannot be guaranteed.
Can I return a personalized watch?
We do not accept returns or exchanges for change of mind, customer-supplied personalization errors or the wrong gift-box selection. Contact us promptly if an item is damaged, defective or different from your order. See Returns for the complete policy.
How can I get help with my order?
Email support@dadmoments.shop with your order number and a description of what you need. For damaged or incorrect items, include clear photos where applicable.