Returns & Cancellations

After placing your order, you have a 6-hour correction and cancellation window. During this period, you may contact us to request:

Please email support@dadmoments.shop as soon as possible and include your order number. Once your order has entered production, we can no longer guarantee changes or cancellation.

• A correction to the baby's name, birth date or birth time
• A shipping-address correction
• Cancellation of the order

Because our watches are custom-made and engraved specifically for each customer, we do not accept returns or exchanges for the reasons below. Please carefully review and confirm your personalization before completing checkout.

• Change of mind
• Incorrect personalization information supplied by the customer
• Choosing the wrong gift-box option
• Other reasons unrelated to a product defect or fulfillment error

If your order arrives damaged, defective, or different from what you ordered, please contact support@dadmoments.shop as soon as possible. Include your order number, a description of the issue, and clear photos showing the problem where applicable.

Once the issue is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement or remake at no additional cost. You normally will not need to return a damaged or defective personalized item unless we specifically ask you to do so.

If tracking indicates that your order may have been lost in transit, contact us at support@dadmoments.shop. We will investigate the shipment and arrange an appropriate resolution when the loss is confirmed.

Because DadMoments products are personalized and made to order, refunds are not normally provided for change-of-mind purchases. Refunds may be provided where required by applicable law or where we determine that a refund is the appropriate resolution to an order problem.

Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider and may take several business days.

We recommend reviewing your order carefully during the 6-hour correction window. Once production begins, your personalized watch is being made specifically for you and changes may no longer be possible.

Questions about an order, cancellation, replacement or refund can be sent to support@dadmoments.shop. Nothing in this policy limits any consumer rights that cannot legally be excluded.