DadMoments · Customer care
Privacy Policy
Your family's details deserve care. Here is how information is used when you visit or order.
Information you provide
Checkout collects your email, shipping details and the personalization needed for your watch, including the baby's name, birth date and birth time. If you email support, your message and any attachments are also used to respond to your request.
How information is used
Order information is used to prepare and manage your order, personalize the watch, arrange fulfillment and delivery, handle payment status and resolve support requests. We retain order records as needed for those purposes and applicable legal obligations.
Service providers
Information necessary to provide the service may be processed by our hosting, payment and fulfillment providers, including Lovable Cloud, Stripe for payment processing and ShineOn for manual fulfillment. Card entry is handled through the payment provider; DadMoments order records do not store your full card details.
Browser storage and browsing information
Browser storage remembers your personalization draft and browsing session. Secure cookies support guest checkout and recovery. Browsing analytics record events, session identifiers, page and referral or campaign information; baby details, photos, email addresses and shipping addresses are not included in analytics events.
You can clear browser storage and cookies through your browser settings. Doing so may remove saved personalization or access to an unfinished guest checkout.
Keepsake photos
Photos selected in the digital keepsake creator stay in your browser and are not uploaded to DadMoments. Downloading or sharing a keepsake creates a file containing the details you chose; consider who can view that file before sharing it.
Access and privacy requests
Contact support@dadmoments.shop to ask about your information or request access, correction or deletion. We may need to verify your identity and may retain records where required for legal obligations or unresolved order matters. Please do not email payment-card details.
