Terms of Service

Use this website lawfully and provide accurate information when placing an order or contacting us. Do not attempt to interfere with the website, access another customer's information or misuse our services.

You are responsible for reviewing the baby's name, birth date, birth time, gift-box selection and shipping details before confirming checkout. Watches are made to order using the confirmed personalization.

Conceptual preview — final engraving layout may vary. Product images and previews illustrate the product and are not an exact production proof.

Review the price and total displayed at checkout before paying. Standard U.S. shipping is included. A payment attempt alone does not confirm successful payment; refer to your order confirmation and contact support if the status is unclear.

Where checkout is labeled TEST or sandbox, it is a test transaction, not a live purchase or a promise of fulfillment.

The Returns & Cancellations policy provides a 6-hour correction and cancellation window. Once production starts, changes or cancellation cannot be guaranteed. Personalized items are not eligible for change-of-mind returns; damaged, defective or incorrect orders are handled under that policy.

The current shipping market is the United States. Production and transit estimates are not guaranteed arrival dates. See Shipping for details and contact support about a suspected lost shipment.

Only use photos and information you have the right to use. Photos are processed locally in your browser. You decide whether to download or share the resulting keepsake.

Contact support@dadmoments.shop for questions about these terms or your order. Nothing in these terms or our policies limits consumer rights that cannot legally be excluded.