DadMoments · Customer care
Shipping
Made for your family. Delivered ready to give.
Free U.S. Standard shipping
Standard shipping within the United States is included at no additional charge. International and Priority shipping are not currently offered.
Production and transit
Your watch is personalized to order. Typical production takes 3–5 business days; weekends are not production days. Standard U.S. transit typically takes 2–5 days after shipment. These are estimates, not guaranteed delivery dates, and production time is separate from transit time.
Do not rely on an estimated delivery window for a time-sensitive event. Contact us if you have a question before ordering.
Check your delivery address
Please verify your shipping address before checkout. If you notice a mistake, email support@dadmoments.shop with your order number during the 6-hour correction window. Changes cannot be guaranteed once production begins.
Tracking and delivery questions
For tracking or shipment updates, email support@dadmoments.shop and include your order number. If tracking suggests your order has been lost, we will investigate and arrange an appropriate resolution when the loss is confirmed.